FAQs

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Frequently asked questions

  • General
  • Health and Wellness
  • Sexual Health
  • Ancestry / DNA

Is it painful to collect the samples for the tests?

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No, the kits are minimally invasive and require only a vaginal swab, cheek swab, small urine sample or a prick of the finger.

How do these tests compare to regular in-clinic tests?

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All tests are validated by our clinical laboratory affiliates. Results are comparable to samples collected in a physician’s office or clinical laboratory.

Do kits expire?

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Yes, a kit’s expiration date is marked on the kit and may vary. Typically it is between 6-12 months from the time you receive it.

Do you accept FSA or HSA payment cards?

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We currently do accept FSA and HSA payment cards. To use your card, check out like you would normally with any other payment method. Please note: there is no guarantee that your FSA or HSA card will be accepted as these types of cards tend to have varying rules and regulations attached. If you have trouble using your FSA or HSA card when you check out, please reach out to your card’s bank or administrator.

Do you accept health insurance?

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No, we do not accept insurance.

Is shipping discreet?

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Shipping is discreet with the return address of the Fulfillment Center. We do not show the product name or business name on the outside of the package and on the return envelope and use only generic mail packaging.

Is it painful to collect the samples for the tests?

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No, our kits are minimally invasive and require only a prick of the finger.

Where do I send the sample? I lost the envelope.

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Send to: WELLNESS IB/WLS ACCESSIONING, Clinical Reference Laboratory, Inc., PO Box 218991, Kansas City, MO, 64121-7263.

Is the lab certified?

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To ensure quality, your specimen analysis is performed in laboratories that are certified by CLIA (Clinical Laboratory Improvement Amendments of 1988) and accredited by the College of American Pathologists (CAP). A CLIA-certified and CAP-accredited lab must meet certain quality standards, including qualifications for individuals who perform the test, daily quality control procedures to monitor assay results and participate in intra-laboratory comparisons to monitor performance.

When and how will I receive my results?

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Your test results will be mailed to you within 2 weeks of your sample arriving at our lab.

Does the test kit expire?

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Yes, a kit’s expiration date is marked on the kit and may vary. Typically it is between 6-12 months from the time you receive it. For best results, collect your samplee and send the test in as soon as possible.

Do you accept health insurance?

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No, we do not accept insurance.

Do you accept FSA or HSA payment cards?

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We currently do accept FSA and HSA payment cards. To use your card, check out like you would normally with any other payment method. Please note: there is no guarantee that your FSA or HSA card will be accepted as these types of cards tend to have varying rules and regulations attached. If you have trouble using your FSA or HSA card when you check out, please reach out to your card’s bank or administrator.

How accurate are these tests?

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Test accuracy is defined by sensitivity and specificity from clinical trials. Sensitivity is the percentage of results that will be positive when a disease is present. Specificity is the percentage of results that will be negative when a disease is not present. Our lab analysis uses the same methodologies to what you would get in a commercial lab and accuracy levels are comparable.

 HIV kits: Sensitivity 99.9% and Specificity 99.9%

Chlamydia: Sensitivity 96.1% and Specificity 98.0%

Gonorrhea: Sensitivity 97.8% and Specificity 99.2%

Trichomonasis: Sensitivity >95% and Specificity 98%

Is it painful to collect the samples for the tests?

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No, our kits are minimally invasive and require only a vaginal swab, small urine sample or a prick of the finger.

How do these tests compare to regular in-clinic tests?

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All tests are validated by our clinical laboratory affiliates. Results are comparable to samples collected in a physician’s office or clinical laboratory.

Disclaimer: Tests used in STD testing kits have been developed and performance characteristics determined by our clinical laboratory affiliates. Tests have not been approved by the US Federal and Drug Administration (FDA), although individual components of some tests performed in the laboratory are FDA-cleared. The FDA has determined that such clearance or approval is not necessary for laboratory-developed tests such as those offered by my Life Line Screening. These tests are used for clinical purposes. They should not be regarded as investigational or for research. Our clinical laboratory affiliates are regulated under the Clinical Laboratory Improvement Act (CLIA) of 1988 as qualified to perform high complexity clinical testing and follow the guidelines of the College of American Pathologists (CAP).

Can I test with my partner?

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Sure! With the convenience of at home testing you can now take the test side by side with your partner if you are so inclined. Please note, each person requires their own kit and online account to honor personal privacy regulations.

Are the kits certified?

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All of our mail-in kits use either an FDA-approved test or are validated by a lab affiliate for self-collection and transport in the mail. These tests have the same diagnostic accuracy as going into a laboratory.

Why is a blood test better than oral fluid?

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According to the Centers for Disease Control, of the two home HIV tests approved by the FDA, blood based testing finds infection earlier than testing using oral fluid. Up to 1 in 12 infected people may test false-negative with tests that use oral fluid. See the CDC.gov website for more information.

Do kits expire?

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Yes, a kit’s expiration date is marked on the box and may vary. Typically it is between 6-12 months from the time you receive it, but for best results, you should return your sample as soon as possible.

Who will have access to my test results?

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Only you will have access to the results of your test. Share them whenever and however you choose. Please note: if you test positive for Chlamydia, Gonorrhea or Trich the lab is required by law to report the result to the Florida Department of Health. We are also required by law to report the result to the health department in your state. However, all this information is completely anonymous and private. No one is able to access this data, not even a spouse or family member. The data is simply collected to track the prevalence of new infections. As the HIV test is an anonymous product, no reporting occurs linked to any of your information. Only you will know your results. In case of a positive result, we encourage you to seek immediate assistance from a healthcare professional so you can be treated and be back on your way to safe sex as soon as possible.

Do you accept FSA or HSA payment cards?

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We currently do accept FSA and HSA payment cards. To use your card, check out like you would normally with any other payment method. Please note: there is no guarantee that your FSA or HSA card will be accepted as these types of cards tend to have varying rules and regulations attached. If you have trouble using your FSA or HSA card when you check out, please reach out to your card’s bank or administrator.

Is shipping discreet?

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Shipping is discreet with the return address of the Fulfillment Center. We do not show the product name or business name on the outside of the package and on the return envelope and use only generic mail packaging.

Do you accept health insurance?

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No, we do not accept insurance.

Do you offer treatment for positive results?

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All customers who test positive using the myLAB Box service are entitled to a complimentary phone consultation with a myLAB Box physician affiliate to be evaluated for treatment of chlamydia, gonorrhea and trich. Depending on your symptoms at the time of consultation, the physician may be able to send a prescription to the pharmacy of your choosing immediately. To request a physician consultation, e-mail customerservice@mylabbox.com with your order number. A brief questionnaire will be e-mailed to you to complete prior to scheduling a physician consultation. Please note, availability of consultation and treatment services varies by state of residence and symptoms. All myLAB Box test results are lab-certified so you can also take them to your personal physician or clinic for treatment. To download a PDF copy for your doctor use the Download button in your My Account section.

If I test positive for an STD, will I get a prescription?

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All customers who test positive using the myLAB Box service are entitled to a complimentary phone consultation with a myLAB Box physician affiliate to be evaluated for treatment of chlamydia, gonorrhea and trich. Depending on your symptoms at the time of consultation, the physician may be able to send a prescription to the pharmacy of your choosing immediately. To request a physician consultation, e-mail customerservice@mylabbox.com with your order number. A brief questionnaire will be e-mailed to you to complete prior to scheduling a physician consultation. Please note, availability of consultation and treatment services varies by state of residence and symptoms. All myLAB Box test results are lab-certified so you can also take them to your personal physician or clinic for treatment. To download a PDF copy for your doctor use the Download button in your My Account section.

If I test positive, do you have a counsleor I can speak to?

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All positive results are eligible for a complimentary phone consultation with a PWN Health-authorized STD counselor who can address your questions or concerns. All myLAB Box test results are lab-certified so you can also take them to your personal physician or clinic for treatment. To download a PDF copy for your doctor use the Download button in your My Account section.

How is the sample collected for my DNA test?

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Click here to review step-by-step instructions.

Is it painful to collect the samples for the tests?

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No, our kits are minimally invasive and require only a cheek swab to collect DNA.

I just placed an order--how long will it take for the test to reach me?

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Transit time is usually between 2–8 business days, but depending on your location, it could take 10 days.

After I return the kit, how long will results take?

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Tests typically take six to eight weeks to complete from the time we receive your sample in our lab.

How can I find out more about what the results of my DNA test will tell me?

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Visit the FamilyTree DNA website at familytreedna.com. Under the Resources tab at the top, click on Learning Center. That's where you will find all the documents you need to understand your test results.

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Get in touch

If you have an urgent query about your test contact our Support Team – auricular-phone-symbol-in-a-circle Created with Sketch. (866) 579-5116